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1 AUD = 0.6977 USD

Frequently asked questions

Are any commission or fees charged for exchanging currencies?

No. We do not charge any fees or commissions for exchange foreign currencies.

What details do I need to provide to avail any foreign exchange services?

Foreign Xchange staff members have an obligation to verify the identity of any customer who avail its services, we call it as KYC or Know Your Customer.

We need a valid Identification Document. An Australian Drivers Licence is an ideal example of a complete valid ID.

A valid complete ID must possess the following:
1. Full Name
2. Date of Birth
3. Address
4. Photograph
5. Issue and Expiry Date
6. Signature
7. ID Number
8.Should have been issued by a government.

We recommend customers to register themselves prior to purchasing currencies online or in store.

Visit to complete the registration.

Is there any limit in buying or selling of foreign currencies?

No. There is no limit in buying or selling the currencies within our branches, although we may ask for local ID, proof of income and other related details based on the risk that transaction may pose.

There is a limit of $9000 that a registered customer can purchase online through our website.

Can I request for specific denominations in Foreign Currency?

To fulfill our customers’ expectations, we try to meet the expected denominations. However this could take 2 business days depending on the availability. If you have a special request please mention that in the ‘Notes’ section

Are the rates likely to change during the Ordering process?

No. We update the rates before and after working hours. Your rates are locked in when you day during business hours.

Do you accept any other mode of payment other than BPAY and EFT?

No. At this stage we are only accepting BPAY and EFT as they are t he safest and most reliable form of receiving/sending funds. However we are in the process of adding POLI and STRIPE soon.

How long does it take to send BPAY or EFT to your bank account?

BPAY/EFT take 2 business days to clear and hit our bank account.

At what stage do I receive the BPAY reference number?

Once you reach the Review & Confirm page, you will see the BPAY reference number and Biller code in your order summary

How many locations do you have for pick up?

At this stage we are only accepting pick-ups in South Australia. We are in the process of extending these offerings to other states soon.

Once we select the pick up date can we drop in anytime to pick up the money?

Yes. As long as you drop in during business hours your currency will be ready for pick up on the day you have requested for pick up

How does delivery work?

Firstly, customers will have to be a registered online before using this service. This means, customers will have to provide their details according to their Australian Driving Licence, Age Proof Card or Passport, as this is a mandatory requirement for foreign xchange to provide currency exchange service to any of its customers.

Customers will have to go to the buy currency option in the menu of Foreign Xchange website and select the required currency and set the required amount of currency in Australian Dollars.

Customers will have to select, whether they want to pick the currency from foreign xchange store or they want their currencies delivered to them. (Postage / Courier charges apply for delivery of currency)

Once the currency has been selected and the Australian amount has been set. Customers will have to log in their individual NetBank / internet banking account and pay the Australian Dollar equivalent via BPay service to Foreign Xchange.

Once BPay payment has been made, Foreign Xchange staff will contact customers, and the set rate and currency will be available for the customers to be picked up or will be delivered to them within 48 hours.

What happens if I am not available when the currency is delivered?

The courier company will leave you a note with the tracking number. You can both call them and organise a time to pick up from their depot or have it delivered next day. If no action is taken they will try again next day to deliver. Unfortunately they don’t have fixed time to deliver.
Your consignment is insured and safe with the courier company till you accept and sign it.

Can someone else accept the consignment on my behalf?

No. For security reason the courier company will only deliver and hand over the currency to the person who has placed the order.

Is my consignment insured? What happens if it goes missing?

Yes. Your order is insured. We will replace it at our expense if for any reason the consignment goes missing.

Can I change the order at this stage of the ordering process?

Yes. Just click on the back button twice or click on the MY ORDER button on top.

Why do I have to register myself before performing any online transaction?

Foreign Xchange has a commitment towards law enforcing agencies. We have to identify our customers and abide by the law to ensure legal transaction are made at all times.

This means you may have to walk in to one of our locations before we activate your registration number.

Does my delivery address have to be the same as Registration address?

Yes. We can only delivery currency to the address mentioned on your authorised ID that has been registered during the registration step.

Can the Registration or Order details be changed?

Yes. Just click on Edit personal details button.