Privacy Policy2019-09-10T13:27:08+00:00

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Our Affiliates

Our Privacy Policy

(As of 14th March 2017)

The Privacy Policy explains in general terms how ForeignXchange Pty Ltd trading as Foreign Xchange, ABN 19 168 102 332 protects the privacy of your personal information. We are committed to protecting the privacy and confidentiality of personal information and maintain various procedural precautions to protect personal information in our care.

By providing personal information to us (or allowing another person to do so on your behalf), you agree that this Policy will apply to how we handle your personal information and you consent to us collecting, using and disclosing your personal information as detailed in this Policy. If you do not agree with any part of this Policy, you must not provide your personal information to us and this may affect the services we can provide to you.

  • What is personal information?
    Personal information is information which relates to a living individual who can be identified from that information, or from that information and other information in a person’s possession, including any expression of opinion, whether true or not, and whether recorded in material form or not, about an identified or reasonably identifiable individual, and any indication of intention in respect of an individual.
  • How do we collect personal information?
    Generally, the type of personal information we collect about you is the information that is needed to respond to your queries about our products and services and/or provide requested products or services to you. For example, we may collect details such as your name, residential address, mailing address, telephone number, email address, driving license details, passport details and other details relevant to your order, receipt, or use of a product or service from us.
  • Use & Disclosure of your personal InformationAny personal information that we collect about you will be used and disclosed by us so that we can provide you with the services that you have requested, or otherwise to enable us to carry out our business as suppliers of money transfer services. We respect your privacy. We may disclose your some personal information to third parties for the purpose for which we collect the information. We engage third party contractors to perform services for us which involves the handling of personal information we hold to provide you the service you said to us. In these circumstances, the third party contractor is strict from using any prohibited personal information about you except for the specific purpose for which we have supplied. We may also disclose your personal information to various law enforcement agencies and governments around the world for security purposes. Without your consent, we will not disclose your personal information unless disclosure is necessary either to prevent a threat to life or health, authorized or required by law, reasonably necessary to enforce the law or necessary to investigate a suspected unlawful activity.
  • Securing, Storing & Disposal of Your Personal Information
    We will securely hold your personal information and we will not trade, rent or sell it. In our business, personal information may be stored both electronically (on our computer system) and in hard-copy form. Firewalls, anti-virus software and email filters, as well as password, protects all our electronic information. We also take all necessary measures to ensure the security of hard copy information. Once your transaction is finalized, both the electronic and hard-copy information are securely archived. After a period of 7 years both the electronic and hard-copy information is destroyed.
  • Access, Correction or keeping your personal Information Up to date
    On your request we will provide you with access to the information we hold about you, unless there is an exception which applies under the Government Act Privacy Principles, including for the purpose of correcting or updating that information. If you request us to do so we will amend any personal information about you held by us which is inaccurate, incomplete or out of date and you ask us to associate with that record a statement that you have a contrary view, we will take reasonable steps to do so. Your password is the key to your account. Use unique numbers, letters, and special characters and do not disclose your password to anyone. If you do share your password or your personal information with others, remember that you are responsible for all actions taken in the name of your account. You can review, change or delete certain personal information related to your use of our online sites. If we deny access or correction, we will provide you with the reason for such denial. If you wish to access or seek correction of any personal information we hold about you, please refer to the “Feedback / Complaints / Contact” section below. You must always provide accurate information and you agree to update it whenever necessary. You also agree that, in the absence of any update, we can assume that the information submitted to us is correct.
  • Linked Sites
    Our website may contain links to third party sites over which we have no control. We are not responsible for the privacy practices or the content of such web sites. We encourage you to read the privacy policies of any linked sites you visit as their privacy policy and practices may differ from ours.
  • Feedback / Complaints / Contact
    If you have any enquiries, comments or complaints about this Policy or our handling of your personal information, please contact your consultant or email us at info@foreignxchange.com.au We will respond to any complaints received as soon as possible.
  • Changes to our Policy
    From time to time it may be necessary for us to review and revise this Policy. We reserve the right to change our Policy at any time and for any reason. If we make a change to the Policy, the revised version will be posted on our website.

Frequently Asked Questions

1. Will I be charged any commission fees for exchanging currencies?2019-09-08T09:48:53+00:00

No. Foreign Xchange does not charge any commission fees for exchanging currencies. We only charge a flat $15 fee for delivery nationally to cover our secure courier and insurance fee to cover loss or damage.

2. What kind of details or ID do I need to provide to buy foreign currency?2019-09-08T09:54:36+00:00

We are required by AUSTRAC regulations to verify the ID of our customers. This will be done in-store at pick up or at the end of the online ordering process if you elect to have your currency delivered.

An Australian Drivers Licence or Passport is an ideal example of a complete valid ID.

A valid complete ID must possess the following:
1. Full Name
2. Photograph
3. Date of Birth
4. Address*
5. Signature
6. Issue and Expiry Date
7. ID Number
8. Government Issued

If you are unsure if your ID is valid or not, give us a call or drop us an email and we can help you out.

*If you’re using our delivery service, your delivery address must match the address on your ID.

3. Is there a limit to how much foreign currency I can buy or sell?2019-09-08T09:57:05+00:00

Yes, there is a limit of AUD $9999 that a customer can purchase online via our website.

There is also a limit of $5000 AUD worth of order per delivery to cover Insurance and safety of the logistics team. You will need to place 2 order if you are looking for more than AUD $5,000.

Unfortunately, we will have to charge you twice for delivery as the consignment will be sent into 2 consignments for safety and compliance reasons.

4. Can I request specific denominations during my purchase for foreign currency?2019-09-08T09:58:00+00:00

Yes, there is a field for this in the online ordering process checkout page. We try our best to match the denomination request as much as possible, but cannot guarantee 100% accurate denominations.

5. Are exchange rates likely to change during the ordering process?2019-09-08T10:00:52+00:00

No. Here at Foreign Xchange we update the exchange rates before and after business hours. Once you complete your order, your currency exchange rates are locked in at the rate you see at purchase.

6. When & how do I make payment?2019-08-27T05:43:24+00:00

Once you reach the Review & Confirm stage of the online ordering process, you will see our BPAY and Bank Account details which you can use to make payment.

For BPAY this means the Reference Number and Biller Code.
For Account Transfer (EFT) this means the Account Name, BSB & Account Number.
For POLI you will get the link to make the payment securely.

7. Do you accept any other mode of payment other than BPAY, POLI and Account Transfer (EFT)?2019-08-27T05:42:24+00:00

No. At this stage we are only accepting BPAY, POLI and EFT as they are the safest and most reliable form of receiving/sending funds.

In-store we accept cash only.

8. How long does it take to send BPAY or EFT or POLI to your bank account?2019-08-27T05:41:02+00:00

BPAY/EFT/POLI payments take upto 2 business days to clear and hit our bank account. This is included in the Estimated 5 business days delivery timeframe. This is an Estimated time only and not guaranteed because of various reasons out of our control including but not limited to logistics and operational delays.

9. Where & when can I pick up?2019-08-27T05:40:17+00:00

You can pick up from all the stores mentioned in the PICK UP tab on the checkout page. We have partnered with various currency providers in the country for your convenience.

Your order will be ready for pickup on the day selected during the order process. You can come at any time during business hours on the pickup day.

10. * How does delivery work?2019-08-27T05:38:53+00:00

During the online ordering process you’ll have the option to select whether you want to pick up your currency or have it delivered to your home address (available Australia Wide).

Once your order is complete, it will be delivered to your home address within 5 business days. This is an Estimated time only and not guaranteed because of various reasons out of our control including but not limited to logistics and operational delays. We use only premium couriers and your order is completely insured.

11. What happens if I am not available when the currency is delivered?2019-08-27T05:38:07+00:00

If the delivery is missed, the courier will leave a communication card to notify you. The order will be taken to the local post office for pickup. You will need to collect it by providing a copy of your ID for security and compliance purpose.

12. Can someone else accept the consignment on my behalf?2019-06-12T12:59:38+00:00

No. For security reasons the courier company will only deliver and hand over the currency to the person who has placed the order.

13. Is my consignment insured? What happens if it goes missing?2019-08-27T05:36:18+00:00

Yes. Your order is fully insured at all times for your peace of mind. We will replace it at our expense if for any reason the consignment goes missing.

14. Does my delivery address have to be the same as the address on my ID?2019-06-12T13:00:41+00:00

Yes. We can only deliver currency to the address mentioned on your authorised ID that has been recorded during the ID verification step, at the end of the ordering process.

15. Can the order details be changed?2019-08-27T02:58:00+00:00

Our online system does not accept changes once the order has been completed. However you can call our office number and request for a manual update: (08) 8221 6565. Monday to Friday: 10.00 A.M. – 6.00 P.M. ACST or feel free to email us at info@foreignxchange.com.au